Our Priority. The care and safety of our patients, staff, and communities is Northern Counties Health Care’s (NCHC’s) top priority. The COVID-19 pandemic is a state and national emergency. Our organization has emergency procedures designed to maximize our ability to respond to patient health needs while protecting staff so that we can continue to offer necessary medical services.
Calling First is the Key. Calling our clinics first is crucial to maintaining a safe environment for patients and staff. Please call the site where you normally receive your care if you have questions or concerns about your health or care.
Caledonia Home Health Care & Hospice: 802.748.8116, (800)924.8116
Concord Health Center: 802.695.2512, (800) 339.0799
Danville Health Center: 802.684.2275, (800) 489.2275
Hardwick Area Health Center: 802.472.3300, (800) 339.0740
Island Pond Health & Dental Center: 802.723.4300, (800) 339.0227
St. Johnsbury Community Health Center: 802.748.5041
We are adding more staff to our phone lines to make sure you can arrange the appropriate care.
Dental Practices Limited to Emergency Services. The Vermont State Dental Society and American Dental Association recommended that dental practices limit services to emergencies only. Accordingly, Northern Counties Health Care will only offer emergency services effective immediately for the next 14 days, which is through March 30th. Patients with urgent issues should call their regular dental clinic to discuss their care. Regular patient visits will be rescheduled.
Primary Care and Home Health Remain Open. Primary Care and Home Health will remain open, and the organization continues to ramp up practices to protect patients and staff. In Primary Care, a team member will be positioned at each door to screen people for symptoms of the virus. We will attempt to schedule vulnerable and well patients in the morning and sick patients with symptoms separately in the afternoon. Our team of health care providers are evaluating their schedules to determine if certain vulnerable patients with non-urgent health needs should stay home and reschedule their visit. Caledonia Home Health Care and Hospice will prioritize visits based on needs and staffing. The entire organization will continue to evaluate our procedures to promote safety and care.
Protect Yourself. Continue to take action to help stop the spread of germs. Wash your hands, avoid touching your eyes, nose, and mouth, and practice social distancing. Clean and disinfect frequently touched objects and surfaces.
This is a rapidly changing situation. Please expect updates to be posted on our website, www.nchcvt.org and on our Facebook page.