PUBLIC SERVICE ANNOUNCEMENT
Northern Counties Health Care – Orleans Dental Center
On October 13, 2026, Northern Counties Health Care (NCHC) identified an infection control issue at its Orleans Dental Center involving the sterilization of dental instruments. Upon discovering the incident, NCHC immediately began an investigation to determine the circumstances and assess any potential risks to patient safety.
While the risk of exposure is believed to be low, the incident may have resulted in potential exposure to bloodborne pathogens. Northern Counties Health Care has reached out directly to impacted patients to inform them of the situation and provide guidance regarding appropriate testing and follow-up care.
“The health and safety of our patients is at the heart of everything we do, and we take any potential risk to their well-being extremely seriously,” said Chris Towne, CEO of Northern Counties Health Care. “We recognize that receiving this type of notification can be concerning, and I want to personally apologize to our patients for the uncertainty and worry this may cause. We are committed to being transparent, providing appropriate support, and ensuring that every impacted patient receives the information and care they need.”
Towne added, “We hold ourselves to the highest standards of patient safety and infection prevention. When an issue is identified, it is our responsibility to respond promptly, thoroughly investigate what occurred, and take whatever corrective actions are necessary. We are carefully reviewing our procedures and practices to ensure we continue to provide the safe, high-quality care our communities expect and deserve.”
As part of its immediate response, Northern Counties Health Care has taken corrective actions to address the potential safety concern, including removing potentially affected instruments and equipment from service, thoroughly cleaning and sanitizing patient care areas, and reviewing sterilization procedures with dental staff. The organization is also evaluating its infection prevention protocols to identify opportunities for additional safeguards and prevent similar incidents in the future.
Northern Counties Health Care is working to thoroughly evaluate the incident and has engaged appropriate clinical and regulatory resources, including the Vermont Department of Health, to guide its response and ensure that appropriate precautions and follow-up measures are taken.
Thanks,
Chris









